Privacy Policy - Plants and Trees Online
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Privacy Policy

Privacy Policy.

We realise the importance of keeping your personal information private and secure. The privacy notice below details our commitment to keeping customers’ details and information secure (as in accordance with the Data Protection Act 1998).

As our online business develops, our Privacy Policy may change. If this happens we will post all changes on this page so that our customer will always be aware what information about them we are collecting, how we use it and under what circumstances we disclose it. Any changes to our Privacy Policy may take effect immediately.

Personal Information

You will be asked to provide certain personal information such as your contact details when you register and use this site. The information that you provide or that is obtained by us may be used:

1. To register you on our website and to administer online services

2. To give to companies whose products we provide to you or whom we use to deliver your items (our suppliers)

3. To fulfill our agreement with you and process requested orders

4. To process and obtain payment

5. For market, customer and product analysis to profile your shopping preferences and enable us to develop and improve our products and services.

Please note that we do not store credit card information

Use of information

Your information may be used to make decisions about you using computerised technology, such as automatically selecting products which we think will interest you based on the information we have. We may keep you informed of such products and services including special offers, discounts, etc by any of the following methods:

(a) Email

(b) Telephone

(c) SMS text messages and other electronic messages such as picture messaging

(d) Post

Disclosure of Your Information

We may pass on your information to companies and organisations who supply the products we provide to you as follows:

(a) To our agents, staff and approved third parties to carry out services for us.

(b) If we have a duty to do so or if the law allows us to do so.

(c) To anyone to whom we transfer our rights and duties under our agreement with you.

(d) To other companies and organisations to administer any prize draws or competitions.

Fraud Prevention

In order to protect ourselves and our customers from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records to other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

Protecting your information

To safeguard your personal information when you place an order or access your account information online, we use a secure server with software (SSL) that encrypts all information you input before it is sent to us. Further information about this can be found in our security policy. It is also important that you take steps to protect against unauthorised access to your password and to your computer and always ensure you sign off when you have finished using a shared computer. We do not store credit card details nor do we share customer details with any 3rd parties.

Unsubscribing from information we provide to you

Naturally we would hate to lose you and don’t want you to miss out on any special offers but if you wish to un-subscribe from receiving marketing information from us you can do so at any time. Just log into your account online and update your preferences. You can also unsubscribe at any time by sending an email and placing the word UNSUBSCRIBE in the subject line.

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